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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Talynn Sasser

Talynn Sasser

September 25, 2024

1  out of  5
rating by Talynn Sasser
"Edit after the response: Thank you for the concern, however the price increase was not the issue. My issue was no one sent me any paperwork, you couldn’t provide proof of insurance FOR 4 MONTHS charged me $838 then when I went to pay that, it was over $300 more with the half assed explanation of I’m “in a different driving class” but now that I actually canceled I’m getting a refund of $300? The staff is great but near $1,200 when I had to ride around with no proof of insurance? No thank you. I hope y’all continue to do great that type of business just is not for me."
We responded:
"Ms. Sasser, I'm sorry you felt my office did not service your acct well. It was our understanding that your price increase from State Farm and that was what you were upset with, not our office. We hope you are doing well. "
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Anthony A. Lepore

August 21, 2024

5  out of  5
rating by Anthony A. Lepore
"What a great experience, especially in today’s business world. Christy Redding (office mgr) brings back excellent customer service, product knowledge and efficiency & honesty! Most other businesses should take lessons!"
We responded:
"Thank you for your 5 star review. I agree, Christy is a great addition to our team, and we look forward to her helping many more policyholders like you. "
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Marshae Terry

February 2, 2024

5  out of  5
rating by Marshae Terry
"They was great with answering all my questions"
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Brianna Foye.PLA

February 2, 2024

5  out of  5
rating by Brianna Foye.PLA
"Love Clay Carroll. I have been with his team for years. They are very professional, friendly , and has gotten the job done with every issued I ever encountered."
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Chelsea Reed

November 9, 2023

5  out of  5
rating by Chelsea Reed
"We love Statefarm and the Clay Carroll office. Gabby always goes above and beyond for us!"
We responded:
"Thank you for your 5 Star review. Our team is always ready to help. "
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Terrar Johnson

September 29, 2023

5  out of  5
rating by Terrar Johnson
"I have home, auto , and life insurance coverage with State Farm. Every time I have a question or open a new policy Gabriella has always answers all of my questions and helped me with the right insurance that meets my needs. Thanks so much Gabriella for always helping whenever I need you."
We responded:
"Thank you Terrar for your 5 star review. My Office Manager, Gabriella, has been helping clients for the last 6 yrs. She is licensed, not only in Alabama, but Georgia and Tennessee as well. I’m so glad she helps you with you needs. Thank you again! "
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Michael Bringhurst

September 25, 2023

5  out of  5
rating by Michael Bringhurst
"Clay's team does a amazing job taking care of all of our needs."
We responded:
"Thank you Mike for your 5 star review! We appreciate customers like you! Thank you for your business. "
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Eric Hightower

September 20, 2023

5  out of  5
rating by Eric Hightower
"Highly recommend"
We responded:
"Thank you for your 5 star review! "
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Karen Brown

September 14, 2023

5  out of  5
rating by Karen Brown
"I love state farm and the workers, if your not with state farm, y'all better get with them!!!"
We responded:
"Ms. Brown, Thank you for your kind words. Our staff try’s to help State Farm clients every way possible. "
Profile photo of Christopher Fuller

Christopher Fuller

August 16, 2023

5  out of  5
rating by Christopher Fuller
"My experience with Gabriella was great, and on point. She gave me a breakdown of different types of Life Insurance for me and my kids ...Thank You,"
We responded:
"Thank you Christopher, Gabbie is great and I am so glad she was able to help you and meet your needs. Life insurance is so important! Thank you for the 5 star review! "
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That Dang Nique

July 17, 2023

5  out of  5
rating by That Dang Nique
"Always quickly respond and nice."
We responded:
"Thank you for your 5 Star review. Because our office number is also a number for you to text us, our response time has increased. Thank you again! "
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Lisa Davis

July 14, 2023

5  out of  5
rating by Lisa Davis
"Gabrielle was extremely knowledgeable and helpful."
We responded:
"Our Office Manager, Gabbie, is one of the best. Thank you for your kind words and 5 star review! "
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L K

July 10, 2023

5  out of  5
rating by L K
"Very professional and knowledgeable. Gabi helped me thru the process of insuring my home and auto. I will recommend Clay Carroll's agency to my family and friends."
We responded:
"Thank you for your review. Our agency works hard to stay up to date on the latest information from State Farm. "
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Brenda Eckley

April 13, 2023

5  out of  5
rating by Brenda Eckley
"Whenever I call or email Clay and his staff are right on any questions or situations I have that may arise. They are such a great team that make sure all my needs are met. Couldn't ask for better."
We responded:
"Thank you for your kind words and 5 star review. We appreciate your business. "
Profile photo of DaKing Boggs

DaKing Boggs

April 5, 2023

5  out of  5
rating by DaKing Boggs
"Great team to work with! Dependable and Competitive rates. You won't be disappointed...Give'em a call!"
We responded:
"Thank you for your 5 start and kind words. We will work hard to continue to serve you without disappointment. "
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Ashley Clark

March 27, 2023

5  out of  5
rating by Ashley Clark
"5 stars .. great customer service!!"
We responded:
"We appreciate your business and thank you for your 5 star review! "
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Michelle Taliaferro

March 24, 2023

5  out of  5
rating by Michelle Taliaferro
"I am really pleased with the professional and efficient service that the Clay Carroll State Farm Agent provided. I highly recommend this office!"
We responded:
"Thank you so much for your kind words. We are proud to serve policyholders like you! "
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Jimmie Jenkins

March 14, 2023

5  out of  5
rating by Jimmie Jenkins
"Always fast friendly and effective. I probably could get cheaper insurance but I stay for the service"
We responded:
"Thank you for your 5 star review. We appreciate your business and kind comments. "
Profile photo of Ric Cutts

Ric Cutts

February 10, 2023

5  out of  5
rating by Ric Cutts
"Taking care of all my insurance needs almost 10 years now. No need to go anywhere else. Outstanding staff on point everything taken care of promptly everyone."
We responded:
"Thank you Ric for the 5 star review. We enjoy working with you, protecting you and your family."
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Jennifer Aalders

February 3, 2023

5  out of  5
rating by Jennifer Aalders
"Gabbie is AMAZING!!! She always goes above and beyond for us....wonderful folks and I HIGHLY RECOMMEND"
We responded:
"Thank you for your 5 Star review! Our team works hard to make your experience the best possible, and yes, Gabbie is amazing!"
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florrie welch

December 28, 2022

5  out of  5
rating by florrie welch
"Great service and agent"
We responded:
"Thank you for your 5 star review! We appreciate your business."
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Suzanne Burrow

December 17, 2022

5  out of  5
rating by Suzanne Burrow
"Sweet wonderful people..."
We responded:
"Thank you for your review. Our staff works hard to make your call, text, email or office visit a high priority. That you for saying how they are also, wonderfully sweet!!"
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Chan

December 1, 2022

5  out of  5
rating by Chan
"Gabby was excellent she did an excellent job I would recommend State Farm!"
We responded:
"Thank you for your business. We appreciate your recommendations. Our office is uniquely set up to help our clients understand insurance. "
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Angela Perry

December 1, 2022

5  out of  5
rating by Angela Perry
"I love the atmosphere with Gabby and clay at State Farm. They make you feel like family when you walk in the building. We have been doing business with them for years. With car and life insurance. My star rating is 5+"
We responded:
"Ms. Perry, Thank you for your business and your kind words. We hope to continue 5 star service. Customers just like you make our days bright! "
Profile photo of Erika Wilson

Erika Wilson

October 14, 2022

5  out of  5
rating by Erika Wilson
"I really appreciate Clay Carroll’s office. I communicate primarily through text and email and my needs are always met. If I leave a message, I am guaranteed a call back. The agents are always super helpful. I have worked with Gabriella in the past and just recently Brittany."
We responded:
"Thank you Erika for your review! Our office works hard to make sure we respond as quickly as possible, even in busy times. Thank you for your business."