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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Belinda Duett

March 5, 2025

5  out of  5
rating by Belinda Duett
"I have saved a good bit of money switching to State Farm. The communication is prompt and helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Steve M

March 5, 2025

5  out of  5
rating by Steve M
"Clay and his team are great! They cut through the red tape to ensure clients are taken care of and client questions are answered in a timely manner. It was a pleasure working with the office manager, Christy. She is truly the best!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Geniffer Willocks- Garibaldy

February 26, 2025

5  out of  5
rating by Geniffer Willocks- Garibaldy
"Sarah is great! Have been doing bussiness with this office for almost a decade. Thank you"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Sarah is a great asset to all of us. "
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Erica Land

February 25, 2025

5  out of  5
rating by Erica Land
"I recently completed a quote for coverage for several of my cars, as well as a motorcycle and renters insurance. While providing a quote, Christy was very attentive to my needs, highly professional and extremely helpful. Although I received a great quote, I declined to insure for personal reasons not relating to the service provided. I plan to check back when my situation changes, as I am currently going through a divorce. Thank you Christy for an amazing experience!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sonia Carter

February 14, 2025

5  out of  5
rating by Sonia Carter
"I was referred to Christy by an existing customer and she went over and beyond to meet my needs. Customer Service was exceptional considering this is something that is truly lost with businesses today. I want to publicly thank you for your professionalism and it is apparent you are an ASSET to the company. Job well done!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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A Chappell

February 14, 2025

5  out of  5
rating by A Chappell
"I was in the market for car insurance for multiple vehicles, Christy Redding got me a GREAT price without skipping out on coverage. She gave the best coverage at the lowest price. I am soooo happy to have found her! She is wonderful to work with and made this process super simple and stress free! Thank You Christy!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Talynn Sasser

September 25, 2024

1  out of  5
rating by Talynn Sasser
"Edit after the response: Thank you for the concern, however the price increase was not the issue. My issue was no one sent me any paperwork, you couldn’t provide proof of insurance FOR 4 MONTHS charged me $838 then when I went to pay that, it was over $300 more with the half assed explanation of I’m “in a different driving class” but now that I actually canceled I’m getting a refund of $300? The staff is great but near $1,200 when I had to ride around with no proof of insurance? No thank you. I hope y’all continue to do great that type of business just is not for me."
We responded:
"Ms. Sasser, I'm sorry you felt my office did not service your acct well. It was our understanding that your price increase from State Farm and that was what you were upset with, not our office. We hope you are doing well. "
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Anthony A. Lepore

August 21, 2024

5  out of  5
rating by Anthony A. Lepore
"What a great experience, especially in today’s business world. Christy Redding (office mgr) brings back excellent customer service, product knowledge and efficiency & honesty! Most other businesses should take lessons!"
We responded:
"Thank you for your 5 star review. I agree, Christy is a great addition to our team, and we look forward to her helping many more policyholders like you. "
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Marshae Terry

February 2, 2024

5  out of  5
rating by Marshae Terry
"They was great with answering all my questions"
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Brianna Foye.PLA

February 2, 2024

5  out of  5
rating by Brianna Foye.PLA
"Love Clay Carroll. I have been with his team for years. They are very professional, friendly , and has gotten the job done with every issued I ever encountered."
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Chelsea Reed

November 9, 2023

5  out of  5
rating by Chelsea Reed
"We love Statefarm and the Clay Carroll office. Gabby always goes above and beyond for us!"
We responded:
"Thank you for your 5 Star review. Our team is always ready to help. "
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Terrar Johnson

September 29, 2023

5  out of  5
rating by Terrar Johnson
"I have home, auto , and life insurance coverage with State Farm. Every time I have a question or open a new policy Gabriella has always answers all of my questions and helped me with the right insurance that meets my needs. Thanks so much Gabriella for always helping whenever I need you."
We responded:
"Thank you Terrar for your 5 star review. My Office Manager, Gabriella, has been helping clients for the last 6 yrs. She is licensed, not only in Alabama, but Georgia and Tennessee as well. I’m so glad she helps you with you needs. Thank you again! "
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Michael Bringhurst

September 25, 2023

5  out of  5
rating by Michael Bringhurst
"Clay's team does a amazing job taking care of all of our needs."
We responded:
"Thank you Mike for your 5 star review! We appreciate customers like you! Thank you for your business. "
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Eric Hightower

September 20, 2023

5  out of  5
rating by Eric Hightower
"Highly recommend"
We responded:
"Thank you for your 5 star review! "
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Karen Brown

September 14, 2023

5  out of  5
rating by Karen Brown
"I love state farm and the workers, if your not with state farm, y'all better get with them!!!"
We responded:
"Ms. Brown, Thank you for your kind words. Our staff try’s to help State Farm clients every way possible. "
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Christopher Fuller

August 16, 2023

5  out of  5
rating by Christopher Fuller
"My experience with Gabriella was great, and on point. She gave me a breakdown of different types of Life Insurance for me and my kids ...Thank You,"
We responded:
"Thank you Christopher, Gabbie is great and I am so glad she was able to help you and meet your needs. Life insurance is so important! Thank you for the 5 star review! "
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That Dang Nique

July 17, 2023

5  out of  5
rating by That Dang Nique
"Always quickly respond and nice."
We responded:
"Thank you for your 5 Star review. Because our office number is also a number for you to text us, our response time has increased. Thank you again! "
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Lisa Davis

July 14, 2023

5  out of  5
rating by Lisa Davis
"Gabrielle was extremely knowledgeable and helpful."
We responded:
"Our Office Manager, Gabbie, is one of the best. Thank you for your kind words and 5 star review! "
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L K

July 10, 2023

5  out of  5
rating by L K
"Very professional and knowledgeable. Gabi helped me thru the process of insuring my home and auto. I will recommend Clay Carroll's agency to my family and friends."
We responded:
"Thank you for your review. Our agency works hard to stay up to date on the latest information from State Farm. "
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Brenda Eckley

April 13, 2023

5  out of  5
rating by Brenda Eckley
"Whenever I call or email Clay and his staff are right on any questions or situations I have that may arise. They are such a great team that make sure all my needs are met. Couldn't ask for better."
We responded:
"Thank you for your kind words and 5 star review. We appreciate your business. "
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DaKing Boggs

April 5, 2023

5  out of  5
rating by DaKing Boggs
"Great team to work with! Dependable and Competitive rates. You won't be disappointed...Give'em a call!"
We responded:
"Thank you for your 5 start and kind words. We will work hard to continue to serve you without disappointment. "
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Ashley Clark

March 27, 2023

5  out of  5
rating by Ashley Clark
"5 stars .. great customer service!!"
We responded:
"We appreciate your business and thank you for your 5 star review! "
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Michelle Taliaferro

March 24, 2023

5  out of  5
rating by Michelle Taliaferro
"I am really pleased with the professional and efficient service that the Clay Carroll State Farm Agent provided. I highly recommend this office!"
We responded:
"Thank you so much for your kind words. We are proud to serve policyholders like you! "
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Jimmie Jenkins

March 14, 2023

5  out of  5
rating by Jimmie Jenkins
"Always fast friendly and effective. I probably could get cheaper insurance but I stay for the service"
We responded:
"Thank you for your 5 star review. We appreciate your business and kind comments. "
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Ric Cutts

February 10, 2023

5  out of  5
rating by Ric Cutts
"Taking care of all my insurance needs almost 10 years now. No need to go anywhere else. Outstanding staff on point everything taken care of promptly everyone."
We responded:
"Thank you Ric for the 5 star review. We enjoy working with you, protecting you and your family."